This week, start with Esko Kilpi on collaborative and competitive relationships in complex organizations and markets (3 min). Through the story of the complicated relationship between Picasso and Matisse, gems like this:

[The new technological environment of business] is marked by conflicting constraints, variables that shift very rapidly and value-creating relationships that change constantly. It is a complex environment.

In complex environments, the way to proficiency is to recombine successful elements to create new versions, some of which may thrive. As a result, not just the user interfaces, but the operating system of work is starting to change in a radical way.

Do read the entire piece, as it’s enormously fascinating stuff.


Newly posted to our site this week: a roundtable on the evolution (and current state) of agency and marketing newsletters, with a fascinating set of participants: Neil Perkin of Only Dead Fish, Faris and Rosie Yakob of Strands of (Stolen) Genius, Anjali Ramachandran of Other Valleys, Inaki Escudero of The One Thing, Chris Butler of Don’t Fear the Future, and Hugh Garry of Storythings.


We believe the customer should be in control of their own information. You might like these so-called free services, but we don’t think they’re worth having your email, your search history and now even your family photos data mined and sold off for god knows what advertising purpose. And we think some day, customers will see this for what it is.
Tim Cook (6 min)

Sure. Agreed. Much better that we should give our information away to the most profitable organization on the planet?

File under ‘that band you like has become popular': apparently, the UK government is home to a coalition called the All-Party Parliamentary Design & Innovation Group. As if this weren’t astonishing enough, APDIG has published a manifesto, Thinking, Making, Testing: A Manifesto for Design (25 min) in which it makes the case for wide-spread investment in the future of the design industry.

Tara Bloom’s written quite a nice piece for the Made by Many blog on questions to ask in advance of making even the most mundane of design and technology decisions (2 min).

Read Anjali Ramachandran for Women Shift Digital:

Never stop learning because technology never stops evolving (3 min)

Unsurprisingly, patient lawsuits (not ‘patent lawsuits’, through probably those, too) follow power law distributions. More critically, the defendants in those suits are particularly poor listeners and communicators (4 min). One takeaway: listening and customer satisfaction are inextricably linked. Another: patient lawsuits are an interesting proxy for Net Promoter Score.

The GDS social media playbook is spectacular. Natch. Still, John Waterworth’s post for the GDS blog on sharing user research findings (3 min) make for even better reading (scroll down to the ‘anatomy of a findings slide’).

Smack in the middle of a particularly good Business of Fashion profile of Tomas Maier (8 min), this:

It’s not a trend or marketing decision for us and no one within the company would ever suggest putting our name on, say, a wallet just for the Asian market. I believe it’s a lot more interesting and challenging to sign a product by the way it’s designed and by the way it’s made.

Do take a few minutes (8 min, specifically) and read Matthew Ovington for UX Booth on methods for immersing a broad set of stakeholders in the discovery and design process. This doesn’t get nearly enough attention inside client and agency organizations.

Nancy Vitucci’s piece for the HIMMS blog on the mainstreaming of medical device integration (2 min) is a bit of a squishy read, but a critical point that can be taken away from it is this: we still don’t have the equivalent of standard gauge for the devices we’re using to capture patient or personal data, which adds enormous hurdles to adoption.

Relevant to nothing (but exceptionally cool): the SRT Tomahawk for the upcoming Grand Turismo 6 release is rocking a dazzle ships paint job.

Craig Cannon and Tim Hwang have published a pocket guide to ‘shipping containers and the corporations that own them’ that looks fascinating, particularly if you enjoyed Dan Williams’ ‘Postcards from a Supply Chain’.

Have a great week.